I conducted a program on Conflict Resolution this morning and found myself thinking about the conversations I overheard. Participants assessed their preferred style; the behavior of the employees involved, and explored how to work toward a more successful outcome.
If you buy Covey’s assessment, that leadership is value based, what happens when there are competing values? Are the values of the leader ‘more right’ than the values of others? Is it a conflict when Management does not get agreement, cooperation or compliance?
Crafting solutions requires the exploration of competing goals, active listening, conveying respect and empathy for the other person, and awareness that you can not change someone else. It requires time, the interest, a strategy and skills. Conflict resolution is not “Because I said so.”